F.A.Q.

Frequently Asked Questions

 
 
 

What are your business hours?

Business hours are 24/7/365.


What is your shipping policy?

Items may take anywhere from 7 - 10 days after order to be shipped. This time is based on the complexity of work involved in making each purchased item. All web site purchases are handmade for every new order and are one-of-a-kind. Each piece may vary slightly from the item's website photographs. All domestic orders will be shipped free, first class via USPS with delivery confirmation. For USPS 2nd day and USPS next day air,  please call 310-944-0626 or contact via email prior to purchase for invoice including expedited shipping.

Please be advised that we can not be responsible for lost or stolen packages, or for items not received due to an incorrectly provided shipping address.


What is your return policy?

If you are not completely satisfied with your purchase from Michael Raymond, you may send it back to us for an exchange or credit. Returns must be postmarked within 21 days of the original ship date and must be sent prepaid. Customized or personalized items can not be returned or exchanged. Items must be returned in re-sellable condition including all packing materials and receipt. When returning an item, customer is responsible for shipping costs including delivery confirmation. Prior contact must be made concerning any items to be returned/exchanged. Items sent back without prior contact will be returned to sender. Michael Raymond reserves the right to deny credit for returned merchandise that fails to meet our return policy requirements. After contact with intent to return, items can be mailed to: Michael Raymond 40 Clarkson av Apt 1A Brooklyn NY 11226 repair policy any jewelry purchased from Michael Raymond is guaranteed to be free from manufacturers defects. Any defective items will be repaired free of charge for up to one year from date of purchase. Items in need of repair due to negligence, wear and tear or purchases made prior to one year are subject to a repair charge. Repair charge is subject to the nature of the repair.


What information do we collect?

 
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.


How long do the pieces last?

With proper care your Michael Raymond one of a kind jewelry should last a lifetime or longer. Some pieces are more delicate than others. To keep your piece looking it's best, wipe it down after each use with a jewelers cloth and store it in it's original case for safe keeping. 


What do you use our information for? 


Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  • To process transactions.  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails.  The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do you protect our information? 


We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via secure socket layer (ssl) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?Keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) Will not be stored on our servers.


Do you use cookies? 


We do not use cookies.


Do you disclose any information to outside parties? 


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Do you use third party links? 


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Do I consent?


By using our site, you consent to our privacy policy.


How do I know about changes to your privacy policy?


If we decide to change our privacy policy, we will post those changes on this page.


What are your care instructions and warranty policies?

English:

With proper care, your Michael Raymond piece will last a lifetime. 

Depending on frequency and duration of wear, Sterling Silver pieces will inevitably tarnish and plating will wear over time. 

To minimize oxidation, wipe down your piece after each use with a soft jewelry cloth and store it in it’s provided box.

With plated jewelry, avoid wearing it around soap and household chemicals or swimming with it in chlorinated or salt water. 

Your Michael Raymond piece is guaranteed for life from defective workmanship. Should your piece break during your ownership, We will be more than happy to repair or replace said piece free of charge. You will pay only return shipping. Normal wear and tear damage is not covered under this warranty. To start return, please email us before sending anything back. 

 

Spanish:

Consejos de mantenimiento y garantía.

Con el cuidado adecuado, su pieza de Michael Raymond va a durar toda la vida.

Dependiendo de la frecuencia y la duración de desgaste, piezas de plata esterlina, inevitablemente empañar y chapado se desgastarán con el tiempo.

Para minimizar la oxidación, limpiar su pieza después de cada uso con un paño suave de la joyería y guárdela en que la caja está provisto.

Con la joyería plateada, evitar el uso de alrededor de jabón y productos químicos de uso doméstico o nadar con ella en el agua clorada o salada.

Su pieza Michael Raymond está garantizado de por vida de la mano de obra defectuosa. Si su pieza romper durante su propiedad, seremos más que felices de reparar o reemplazar dicha pieza de forma gratuita. Solo tendrá que pagar el envío de devolución. El desgaste normal y los daños lágrima no están cubiertos por esta garantía. Para iniciar el retorno, por favor envíenos un correo electrónico antes de enviar nada a cambio.

 

French:

Entretien et Garantie.

Avec des soins appropriés, votre morceau Michael Raymond durera toute une vie.

Selon la fréquence et la durée de l'usure, pièces en argent sterling seront inévitablement ternir et le placage porteront au fil du temps.

Pour minimiser l'oxydation, essuyez votre pièce après chaque utilisation avec un chiffon doux et de bijoux stocker dans il est fourni case.

Avec des bijoux plaqué, évitez de porter autour des produits chimiques ménagers et du savon ou nager avec elle dans l'eau chlorée ou salée.

Votre pièce Michael Raymond est garanti à vie un défaut de fabrication. Si votre pièce briser lors de votre propriété, nous serons plus qu'heureux de réparer ou de remplacer ladite pièce gratuitement. Vous ne payez que les frais de retour. L'usure normale et les dommages à la déchirure ne sont pas couverts par cette garantie. Pour commencer retour, s'il vous plaît écrivez-nous avant d'envoyer quoi que ce soit de retour.

 

Italian:

Istruzioni per la cura e garanzia:

Con cura adeguata, il vostro pezzo di Michael Raymond durerà tutta la vita.

A seconda della frequenza e durata di usura, pezzi in argento sterling inevitabilmente offuscare e placcatura porteranno nel corso del tempo.

Per ridurre al minimo l'ossidazione, pulire il vostro pezzo dopo ogni uso con un panno morbido di gioielli e conservarla in è fornito di dialogo.

Con gioielli placcato, evitare di indossare intorno sapone e prodotti chimici di famiglia o nuotare con esso in acqua clorata o salata.

Il tuo pezzo Michael Raymond è garantito a vita da difetti di fabbrica. Se il vostro pezzo rompersi durante la vostra proprietà, saremo più che felici di riparare o sostituire detto pezzo gratuitamente. Pagherete solo trasporto di ritorno. Normale usura e lacerazione danno non è coperto da questa garanzia. Per iniziare ritorno, contattateci via email prima di inviare qualsiasi cosa di nuovo.

 

Japanese:

お手入れと保証

適切なケアで、あなたのマイケル・レイモンド片が寿命を持続します。

摩耗の頻度と期間に応じてスターリングシルバーの部分は必然的に変色し、めっきが時間をかけて着用します。

酸化を最小限に抑えるために、柔らかい宝石の布で、各使用後にあなたの作品を拭うと、それを保存します それは、ボックスを提供しています。

メッキのジュエリーで、石鹸と家庭用化学物質や塩素化または塩を水にそれと一緒に泳ぐのまわりでそれを着用しないでください。

あなたのマイケル・レイモンド片が不良出来映えからの生活のために保証されています。あなたの部分があなたの所有権の間に壊れなければならない、我々は、修理または交換するよりも幸せになるには、担当の一部が自由に述べています。あなただけの帰りの船積みを支払うことになります。通常の損耗損傷は、この保証の対象にはなりません。リターンを開始するには、何かを返送する前にメールでお問い合わせください。